Mercedes-Benz: previous owners, selling, and privacy settings

Last checked: 28 Sep 2026

Mercedes-Benz's connected services: Mercedes-Benz App, Digital Extras, Mercedes me ID (formerly Mercedes me connect). The seller must unpair the car (only the main user can) and reset the multimedia system.

Bought it used? Mercedes-Benz's UK documents don't describe how a buyer removes a previous owner. Ask the seller to unlink the car using the steps below, or contact Mercedes-Benz.

Selling: unlink and wipe

Remove the vehicleIn the app

Mercedes says you must unpair the car before you sell or return it, and only the main user can do this.

In the car (current MBUX): MB Apps → Mercedes me ID → Delete vehicle connection. Older MBUX: Store / Mercedes me & Apps → Mercedes me ID → Delete vehicle assignment. Needs your Mercedes me PIN.

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Reset the multimedia systemCurrent MBUX

Deletes devices, profiles and biometric data. Mercedes says this is necessary before selling or transferring the car.

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Privacy and offline settings

Transmit vehicle positionCurrent MBUX

Turns off sending the car's position. Emergency calling can't be deactivated.

Older MBUX (e.g. E-Class Coupé 2022): Settings → System → Wi-Fi & Bluetooth → Transmit vehicle position. To stop the automatic internet connection: Settings → System → Internet and Bluetooth → Manage Internet access → Data package → Delete entry.

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Not found in Mercedes-Benz's public UK documents: What a buyer can do if the previous owner didn't unpair the car (no official UK process found). Menu paths can differ by model and software version; each one here is for the version its source names.

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